Service Form

New machines bought from EKSFORK carry a 2-year or 2,000-operating-hour warranty. It covers defects arising from manufacturing or assembly.

1. Stop the machine safely. Lower the attachment, switch off the engine and do not keep working with a faulty machine.
2. Take photos and video. First show where the faulty area is on the machine, then the fault itself up close.
3. Have the serial number and operating hours ready. Take clear photos of the product label and the hour-meter screen.
4. Fill in this form. The invoice is required to confirm warranty coverage.
5. Complete the WhatsApp step. Send the message that opens after the form to our technical service line (+90 552 947 92 09).
6. Wait for the technical review. The warranty decision is made after the service team’s inspection.

The scope and conditions of the warranty are set by the warranty certificate delivered with your machine.

Warranty guide: 2 years / 2,000 hours →How to open a service request →

Consumables and wear parts wear out with use and are not covered by the warranty:

• Engine oil, hydraulic oil, coolant, grease and filters
• Bucket teeth and cutting edges; wear on pins and bushings over time
• Rubber tracks and forklift solid tyres
• Floor cleaning machine brushes, pads and squeegee blades
• Glass, mirrors, lamps and fuses
• Batteries damaged by neglect or deep discharge

Not covered:

• Damage from impact, collision, tipping over or transport
• Unauthorised repairs or modifications, skipped periodic maintenance
• Wrong fuel or oil, overloading, incompatible attachments
• Floods, fire and natural disasters

Even for an item counted as a wear part, a genuine manufacturing or assembly defect is assessed through technical inspection.

Read the full guide →